It happens, we deal with this every day, so don't stress we can unlock your account.
If you haven't reset your password:
You should use the account reset password tool here.
If you've lost access to your email:
Contact us about your options on 07 3102 9582 and we will do our best to retrieve your account.
If your not receiving the reset email:
These can take up to 30 minutes for you to receive them, however they are usually instant. Contact us on 07 3102 9582 after the 30 minute mark if you still haven't received it.
If there is any other issue not covered here, please contact 07 3102 9582 to speak to our team.